Every role at Method is focused on riders and community, so you’ll need to bring a dedication to over-the-top customer service and have a genuine care for others.
You will be constantly speaking with customers to evaluate bicycle mechanical and performance issues, recommending repairs and upgrades, and providing guidance to improve their riding experience.
Beyond the role of supporting riders, you will be responsible for troubleshooting, repairing, upgrading, and building all types of bikes. We prefer you have some professional and/or personal experience as a bicycle mechanic, but we’re also willing to train the right person.
As part of a small team where everyone plays a key role, you’ll also work within our computer-based customer service tools, point of sale systems, and vendor websites. Be prepared to have your tasks vary and to learn every day.